Frequently Asked Questions
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Do our collars come with an Apple AirTag?
No, an AirTag must be purchased separately. We recommend purchasing directly from Apple or Amazon.
What is our return and exchange policy?
We offer a 30-day return policy. Item must be in new, unused condition to be eligible for return. A return processing fee of $5.95 will be deducted from your refund.
If your collar includes a customized name plate, the cost of the name plate ($5.00) is not refundable.
Is the Apple AirTag a GPS tracker?
An AirTag itself does not use GPS location services. AirTags use Bluetooth to make a connection with Apple devices. Once a connection is established, an AirTag uses the GPS location services on the Apple device to update the AirTag’s geographic location in the Find My app. If an AirTag is not actively in connection with an Apple device, its last known location will be shown in the Find My app.
How long will an Apple AirTag's battery last?
AirTags are designed to last more than a year on a standard battery that can easily be replaced. Your device lets you know when it’s time to replace the AirTag’s battery.
Is the Apple AirTag water resistant?
Yes, AirTags have a rating of IP67 under IEC standard 60529, meaning it can last up to a maximum depth of 1 meter for up to 30 minutes. Splash, water, and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear.